FREQUENTLY ASKED QUESTIONS

If you have a question, we would love to answer it! Below you will find many answers but if the one you're looking for isn't there, feel free to fill out the contact form near the bottom of the page or contact us via socials. We appreciate you helping us in our effort to be transparent!

OUR STORY

Royal Family farms is a multigenerational family owned and operated farm and business. We have many different branches including beef, dairy, orchards, crops, and our BioFiltro worm farm which we are proud to say has led us to push the boundaries of large scale regenerative agriculture. To learn more see our ABOUT page.

Royal Family Farms is located in a small town in central Washington and we are so grateful to have roots here. Our community has been our biggest cheerleader and we are
so motivated to make them proud.

Royal Honey Company is based and operated out of the Royal City area in Washington State. The bees pollinate all over Washington, and some also travel to California to help pollinate the almond trees there. 

YOUR ORDER

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@royalfamilyfarming.com.

Yes, we are happy to serve our local community. Just select “local pickup” at checkout and we will e-mail you with further information.

We ship non-perishable goods all week and work hard to get out orders as soon as possible. It may take 2-7 business days to ship out your order, and you will get a shipping confirmation sent to your e-mail when your items are on their way.

No, unfortunately we do not ship internationally at this time.

PRODUCTS

The regenerative cycle we apply demands that we utilize all of our resources in a continued pattern, time and time again; this includes the respectful and ethical acquisition of all of our grown goods. The better we care for what we govern, the longer we will be able to see it’s use and success and benefit the world around us.

Colostrum, the ‘first milk,’ is full of
antibodies and nutrients that supercharges newborn mammal’s immune systems. The momma cows at Royal Dairy are amazing producers of colostrum and Nurst allows us to bring the benefits of this raw, natural ingredient to your skin. Every calf receives more than enough colostrum to lead a healthy life, and we are able to utilize the collagen to continue our sustainable cycle.

Nurst’s Original Rapid Repair Cream is formulated for all ages. Please consult your doctor and patch-test products on anyone under eighteen.

There are no ingredients in any of our products that are contraindicated to pregnancy.
Consult your physician for further questions.

The majority of Nurst ingredients rate a “1” on the EWG scale. Nothing is above a 3.

Yes. Nurst may be used with other skincare products.

Nope! Crystallized honey or "sugared honey" is just in a more solid form and is not bad. In fact, it means the honey is raw and unpasteurized! Eventually, all honey that is raw will develop crystals. If you would like to return your honey to a more viscous state, we recommend a lowly and slowly warming it.

No, honey does not need to be refrigerated. It is perfectly safe to keep at room temperature in an air-tight container. It is shelf stable.

We extract honey during certain times throughout the year, however our honey is available for purchase year-round.

All of our honey is pure, raw, and unfiltered, with nothing added; except for our flavor-infused honey, which has only our flavoring infused into the honey. We never add corn syrup or any other additives to our honey.

Our honey is raw and never pasteurized!

Our honey does not expire!

All other products are tested to have an approximate 2-year shelf life unopened, and a minimum of 6 months once opened.

ANIMAL CARE

A licensed veterinarian and nutritionist oversees all practices and ensure the greatest animal care. Our standards include a rotating schedule to confirm a trained professional is on-site daily to check each individual animal.  Each employee is trained monthly via the F.A.R.M Program, which is a program that is managed by the National Milks Producers Federation and stands for Farmers Assuring Responsible Management.

For more information regarding the F.A.R.M programvisit nationaldairyfarm.com

We prioritize a natural life for our ruminants, without artificial hormones or unnecessary
antibiotics while living in a low-stress in a harmonious environment. Our cows spend their time among each other, with room to roam and the blue sky above them.

Yes! All our cattle are born and raised on the farm, we see them through their lives and are processed locally in our USDA certified processing plant.

Our cattle are pasture raised, and are supplied a nutritionist prescribed diet that utilizes
our local crops, grains and vegetables. Our mindful approach to feeding our ruminants is why our beef has a superiority you can taste.

Nurst products are never tested on animals.

We do not remove wild swarms of bees at this time.

If you have any other questions or comments, please feel free to e-mail us.